ITWorksUSA.com is a Nationwide provider of Managed IT Services and Support for Small to Medium Businesses. We also engage in affiliate marketing through our other partner sites and provide other web based digital marketing solutions.
Since 1999, We have provided on-site and remote support for customer technological needs by delivering effective solutions.
About ITWorksUSA.com
Outsourced Computer Network Consulting Services for the Metro Atlanta area including, Sandy Springs, Dunwoody, Roswell, Buckhead, Alpharetta, Marietta, Norcross, and John’s Creek, Georgia.
ITWorksUSA.com specializes in local Information Technology, computer network consulting and maintenance, including computer security for businesses in the Metro Atlanta, Georgia Area.
Innovative Technology Works (ITWorksUSA.com) celebrates its 20th year in business. You want ITWorksUSA.com working for you because we have the training, experience and honesty to manage your Information Technology (IT) investment. The IT Works difference is the speed of our service and the depth of knowledge. We are trusted to provide the best in computer support services to diverse large or small businesses, from financial service firms with sales volumes up to $300 MM to high tech companies with valuable patents and intellectual property, medical companies, a number of small businesses including other IT companies and non-profit organizations seeking technology support. All of these organizations want their IT systems to be functioning and want their information system protected to the maximum. Rely on ITWorksUSA.com to properly configure and routinely maintain your system.
Our fundamental goal is to provide Senior Level IT expertise with volume based cost efficiencies to produce the highest level of customer satisfaction.
We take ownership of the system analysis and operation.
We can reduce your costs through efficiency.
It’s like having access to your own IT Department when you need them and without the salary and benefits obligation. The basic services are performed in client’s offices and under annual contract. We also perform services at the client’s home, especially when coordination with office or remote systems is involved.
As background – We started building PCs in 1986. We installed our first networks in 1988. Our current focus is on Computer Network Systems and Digital Marketing.
Research shows that each dollar spent on planned maintenance saves two dollars in costly support for costly repairs and employee productivity.
Customer Support Programs
Network Assessment
Interview client to ascertain requirements and chronic problems.
Test, examine, and document current network.
Provide Recommendations
Network Stabilization
Develop Plan
Scheduled Service and Reports
Special projects
Server Installations
Office Location Moves
Software evaluations
Hardware evaluations
Purchase Recommendations
Telecommunication Reviews
Our Programs focus on 5 areas of vital importance to efficient IT operations
Security
It takes a professional and persistent follow up to stay ahead of computer threats which could ruin your business. Accept the fact that keeping a computer free of viruses and spam is paramount to ensuring your computer is not going to harm your business. Run virus scans regularly. Say it again and commit to setting a weekly schedule. Always review the results before proceeding. Never ignore the warning of a known threat. If you don’t have a technical assistance person or call desk to support you and users of the computers that are part of your business, it is time to establish a routine that prepares you for potential losses or lapses.
Back-up Systems
It is surprising how many businesses do not backup up their information, and end up losing all their emails, files and pictures. This data loss can be equivalent to thousands of dollars in user time, intellectual property, and customer information. Back up regularly. The price of blank, record-able media is no longer prohibitive. If you have lots of data, get a device that stores data on cartridges that hold more than a DVD. The initial set up can be complicated so ask for help from a professional.
Updates
Monitor updates of the programs you rely upon. The periodic release of downloadable updates to operating programs and software applications is an advisable layer of protection. Enable the automatic notification feature so you are prompted when downloads are available.
Documentation
Have a centralized record for all computer hardware, software, passwords, user id, location, sales receipts, warranties and licenses.
Digital Marketing
Your website is probably the most important source of information about you and your company that customers routinely consult to compare your services with your competitors. It can also be used to attract new customers or to transact sales with cost efficiencies much lower than established media. We can implement search engine optimization, search engine marketing, and email marketing programs consistent with you sales and marketing programs.
IT Routine Servicing Does Matter!!
List of Services
Data Backup
Disaster Recovery
Helpdesk
Affiliate Marketing
Infrastructure Moves
Network Planning, Setup and Maintenance
On call
Remote monitoring
Remote Support
System Security
Training
Web services
Here’s what to expect from us : the ability to focus on productivity goals, to re-engineer business processes and to support performance measurement programs.
Greater than 20% decrease in annual operating costs.
20-25% increase in customer satisfaction
30% decrease in average cost per problem resolution.
25 % more problems resolved per month
OUR MISSION:
INNOVATIVE TECHNOLOGY WORKS IS AN INFORMATION TECHNOLOGY SOLUTIONS COMPANY ENGAGED IN DESIGN, INTEGRATION, INSTALLATION, AND MAINTENANCE OF COMPUTER NETWORKING SYSTEMS, EFFECTIVE RESPONSE TROUBLESHOOTING SERVICES AND DATA DISASTER RECOVERY SOLUTIONS
OUR PHILOSOPHY:
OUR REPUTATION FOR PROVIDING COST-EFFECTIVE, QUALITY SOLUTIONS EMANATES FROM OUR PHILOSOPHY OF “TECHNICAL ABILITY IN ALL DEPARTMENTS”. ITWORKSUSA.COM EVALUATES EACH CUSTOMER AS A UNIQUE BUSINESS MODEL AND PROVIDES SOLUTIONS BASED ON THEIR NEEDS AND FUTURE CONCERNS WITH A HIGH LEVEL OF PROFESSIONALISM AND TECHNICAL KNOWLEDGE.
NOT EVERY CUSTOMER HAS THE SAME NEEDS, BUT, BY USING OUR MODEL OUR CUSTOMERS CAN BE ASSURED THAT WE WILL HAVE THEIR CONCERNS WELL IN HAND. THIS PROVIDES THEM THE PEACE OF MIND TO GET BACK TO THE BUSINESS OF DOING THEIR BUSINESS.